TCG provides comprehensive technical support for clients holding a current support contract for any of TCG's Products. Technical support can be obtained via e-mail at help@tcgcis.com or by calling TCG's toll-free support line, 1-800-328-9700.
Besides operating manuals and tutorials for the cost systems, TCG provides a series of Technical papers reviewing specific specialized areas and activities as follows:
- Extra Costs (Accessorials)
- Pickup & Delivery
- Trailer Pools
- Linehaul
- Dock Handling
- Prospective Cost and Performance
- Costing International Traffic
- Pricing/CIS Auto Rating
- Maintenance on Local Drive
- Stem Differentials
- Traffic/CIS Revenue Adjustments
- Pallet Returns
- Evaluating Operational Changes
TCG also publishes a newsletter, User Notes, on a regular Basis with features and tips for system users. If you are contacting TCG to report a problem, please record any error messages you may have received and be at your computer when you call. If at all possible, please record the sequence of events or actions that led to the problem. Additionally, if your question involves data, it might be helpful to email or fax your results to TCG at 240-399-0734 prior to calling. Your assistance in this area is greatly appreciated and will speed the process of resolving your support issue.
Updated November, 2005
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